Consider this headline and first couple of paragraphs from a WSJ story.
Under the Influence: How the Group Changes What We Think
Researchers Study What Gives Social Norms Their Power
By SHIRLEY S. WANG
How is it that so many people started saying “Awesome!”, or started wearing Uggs?
These are examples of how individuals’ behavior is shaped by what people around them consider appropriate, correct or desirable. Researchers are investigating how human behavioral norms are established in groups and how they evolve over time, in hopes of learning how to exert more influence when it comes to promoting health, marketing products or reducing prejudice.
The headline details a powerful persuasion concept, social norms. Yet, the first sentence leads with an example from diffusion of innovation, how people start a new behavior in a network of people.
Norms are beliefs and attitudes that control either how we respond (descriptive) or should respond (prescriptive) in a social situation. Innovation is a new behavioral act that may diffuse through a group. Norms always carry the threat of sanction and if you break them, you may face social punishment. Diffusion is always a choice that reveals your open mindedness, but rarely sanctions you.
Norms and Diffusion are different ideas that may move together, but only because they occur within the same context – groups. People don’t innovate Norms, but new Norms may arise after an innovation. It is a confusing confusion of two different concepts. In presenting them as overlapped ideas, the writer diminishes their meaning and utility, making the differences seem to be identities.
The writer also offers this observation.
But surprisingly little is known about how attitudinal norms are established in groups. Why do some people in a group become trendsetters when it comes to ideas and objects?
Researchers have been studying, testing, and writing about norms with social science for over 80 years. Norms compose one of the largest literatures in persuasion. Very smart people can spend their entire careers focused only on this area and still encountered writings they’ve not yet read. It’s old, huge, and active. To characterize the state of the art on norms with “surprisingly little is known” reveals only the cheery ignorance and willful laziness of the writer.
And, if we drop her confusions with Norms and think only about Innovation, the writer’s claim of “surprisingly little is known” still remains wildly inaccurate. Do your own search on Ev Rogers and the Diffusion of Innovation. This area goes back at least 30 years.
I will credit her, however, with at least avoiding mention of Malcolm Gladwell’s equally facile and ignorant, Tipping Point. Although how the writer could weave in diffusion of innovation without automatically Ding-Donging on Gladwell surprises me. His errors are conspicuous in their absence from this writer’s errors. How can she not know about Tipping Points here?
To a certain extent, my concern here can be classified under the heading, I Found a Mistake on the Internets, so let’s keep some perspective. At the same time, as I’ve commented before, these kinds of errors and fabulations are a pop press commonplace. They create a perception in this case that something called persuasion is little more than fodder for somebody working on a deadline. As the Primer and Blog demonstrate, persuasion science does exist and when you properly deploy it, you can make more money, save the planet, or just learn about human nature. You just have to be willing to work a little harder.