Warning: This Warning Will Make Things Worse!
25th January 2012
As you are walking through a university commons area, I approach you, clipboard in hand, maybe wearing a blue polo shirt, definitely smiling. “Excuse me, would you be willing to participate in a short marketing study. We need help rating pictures of people that we’ll use in a later study.” I’ve got really white teeth and it’s a good day, so you agree.
I give you the clipboard with the survey. The cover sheet has some questions about demographics, then you turn the page and see the picture. You are randomly assigned to see one of three images: a lamp (Control), a fit young woman (Positive), a fat young women (Negative). The women look like this.
You then rate the picture on a variety of dimensions. That’s it; I told you it was short! Now, please go over to that other researcher, yes, the one in the blue polo shirt with the big white smile. That smiley guy thanks you and holds out a bowl of candy as a little appreciation for your participation. You take as many wrapped candies as you please and move on.
Mavens, this is so easy. You’re testing the priming effect of those images, Fit or Fat, on candy taking. When people see the Fat image, they take fewer candies because they don’t want to look like that! Easy-peesey. Let’s get technical and read what the researchers found.
Results revealed only a significant effect of prime (F(2, 53) p 3.88, p = .03). In support of our prediction, planned contrasts revealed that those who saw the image of an overweight person took significantly more candies (M = 2.2) than those in the healthy weight (M = 1.4; F(1, 53) = 7.03, p = .02) or in the neutral control condition (M = 1.5; F(1, 53) = 4.77, p = .04). There was no difference between those in the healthy weight and neutral conditions (F(1, 53) p < .25, NS).
Great Cazart! Read that again. People took MORE candy when they saw the FAT image?!? That can’t be right. Or if it is we’ve got another one of those puny Observational Fairy Tale effect sizes. Do the math. Take that F(1, 53) = 7.03, derive the square root of 7.03 which converts that F to a t, then get the formula and convert it to a Windowpane and find . . . jeepers, a Medium effect, 35/65.
Huh. Fat images prime more candy taking. And obviously, practically so. Campbell and Mohr provide an extensive, Full Cycle, five study package to demonstrate why this is true and how difficult it can be to change Other Guys, especially with common sense. I will not detail each study (and the several pretest projects) Campbell and Mohr report and will leave that as a useful and highly recommended activity for any and every maven out there. This is excellent research. But to our immediate purpose.
Campbell and Mohr combine the theoretical and the practical in this research working with stereotype activation and healthy eating. They explore how information about the Bad Behavior can have the perverse effect of increasing rather than decreasing the Bad Behavior. We’ve seen recurring examples of this failure among the Lifestyle Drum and Bugle Corps with their rancid warning labels that elicit Reactance rather than Compliance. And, like virtually all human action, our behavior is complex and the result of many factors. Campbell and Mohr’s work adds stereotype activation to the list. Let me quote them on their key conceptual discovery.
Increased accessibility of the countervailing health goal and increased accessibility of the link between the behavior and membership in the stereotyped group both limit the effect of stereotype activation on stereotype-conducive behavior.
De-geeked, this means that prosocial persuasion perversely does two things: 1) it activates a goal for the Bad Behavior and 2) it activates a feeling of membership in the Bad Behavior group. Thus, if you see a picture of a Fat person, you prime the goal of Getting Food and also activate a link between your Self and belonging to the Fat Group.
While Campbell and Mohr may not agree with this, I interpret the outcomes as entirely consistent ELM and Low WATT processing. The results from their Experiment 4 run this basic finding through what I would consider High WATT versus Low WATT conditions. Under Low WATT that basic stereotype activation occurs and people take more candy following the Fat image; under High WATT conditions, there’s no difference.
People are simply not High WATT Objective processors of all the relevant information about their weight, their health, and their normal behaviors. They are floating through the mess of life when, as in Experiment 1, somebody with a bright white smile glides up beside with a clipboard and a request to help out very quickly. Sure, they are thinking enough to accurately complete the survey and examine the picture, but they avoid all that cognitive work in the Long Conversation in the Head over calories and exercise and ideal weight and on and on. In that Low WATT state, Cues like stereotypes, group membership, and priming effortlessly guide thinking and, if the Local provides it, easy, almost automatic, action. Here, look at this picture; want a candy?
Like virtually all public persuasion, most prosocial persuasion hits Other Guys in a wide variety of Locals. Thus, the same message about health may elicit Reactance in these Guys while producing this boomerang Stereotype in those Guys. Often times mavens think the problem is competition from other sources. Hey, the Food Police struggle against Big Food and Big Marketing with their Big Bucks, but if you know what’s going on you realize the larger problem is the Other Guys themselves. They are so variable in their WATTage and the Local changes so rapidly between and across Other Guys that finding one message or type of message that makes a practical difference is just damn difficult.
Some people think that Tailoring is the way to go, but even this kind of specificity misses the mark. Usually Tailoring aligns the persuasive content with demographic or psychological characteristics of the Other Guys. What’s missing is the persuasion tailoring where you match the message to the WATTage and the Local the Other Guys variably confront. That’s the essence of a Persuasion Engine. Sure, you can swap out pictures in a message that match the skin color, age, sex, gender orientation, and on and on, but those qualities are considerably less important and powerful than understanding the Other Guys’ WATTage and whether their Local predisposes them to Stereotype Activation, Reactance, or something else. A Persuasion Engine approach aims to match message and Other Guys on the basis of persuasion principles.
Well, now I’m babbling just a bit. Let’s get out of here.
Campbell and Mohr shine a light on the Low WATT problem of Stereotype priming wherein you make things worse with your prosocial effort. They also display a great illustration of that Full Cycle research that takes a concept and runs it through the research wringer, testing a basic X-Y relationship and demonstrating its mediators and moderators. This is yet another example of persuasion science.
Persuadin’ ain’t easy, mavens. And Campbell and Mohr explain why.
Margaret C. Campbell and Gina S. Mohr (2011). Seeing Is Eating: How and When Activation of a Negative Stereotype Increases Stereotype-Conducive Behavior. Journal of Consumer Research , Vol. 38, No. 3 (October), pp. 431-444
DOI: 10.1086/659754




